VisEn Terms of Use

1. Eligibility

You must be at least 18 years old and have legal capacity to enter this agreement. VisEn is not offered to people under 18. You must use the service in accordance with applicable law and these terms.

2. The learning service

VisEn helps you practice English vocabulary using pictures, scenes, pronunciation audio, exercises, personalized review, and learning plans. Content availability, translations, supported features, and offline access can depend on your app version, downloaded content, platform, subscription, and connection.

Learning outcomes vary. We do not promise fluency, a particular examination result, professional certification, or that every illustration, translation, pronunciation, or accepted answer is error-free. You can report content issues in the app. Some learning materials may be created or assisted by automated tools and reviewed or corrected over time.

3. Guest use and linked accounts

You can begin learning without supplying a name or email address. Online features may create a guest Firebase account automatically. You may link or sign in with Google, or use Sign in with Apple on supported Apple devices, for available account and backup functions.

You are responsible for protecting your device and sign-in account and for activity you authorize. Provide accurate information when contacting us, and tell us promptly if you suspect unauthorized access. Without a linked account and a usable backup, uninstalling the app, clearing its data, or losing a device may make progress unrecoverable. Account collisions and account switches do not guarantee that separate learning histories or purchases can be merged.

4. Local progress and optional cloud backup

Learning information is stored locally, and optional cloud backup can save restorable progress for a linked account. A backup requires a supported version, a connection, successful authentication, and a completed upload. An incomplete upload is not a saved backup. Review the backup status before replacing or clearing a device.

The service maintains up to two completed cloud progress snapshots. Automatic backup can be turned off. Signing out or turning it off does not delete existing cloud copies. Restoring can change local progress as described in the restore confirmation. We do not guarantee recovery of data that was never successfully backed up or is no longer supported, subject to your mandatory legal rights.

5. Permission to use VisEn

Subject to these terms and any applicable payment, we grant you a limited, personal, non-exclusive, non-transferable license to install and use VisEn and its learning content for your own lawful learning. You do not acquire ownership of the app, artwork, audio, translations, software, design, or other materials supplied by us or our licensors.

You may use downloads within the app as its features permit. You may not redistribute or sell learning packs, extract and republish our asset library, or use the service’s materials to train a commercial model or build a competing content service without permission, except where applicable law expressly allows the use.

6. Acceptable use

• Do not use the service for unlawful activity, fraud, harassment, or infringement of another person’s rights.
• Do not submit malicious code, interfere with the service, attempt unauthorized access, or bypass account, subscription, security, or usage controls.
• Do not impersonate another person or submit private information about someone else without a lawful basis.
• Do not scrape, bulk-download, redistribute, reverse engineer, or commercially exploit the service except as expressly permitted by us or by applicable law.
• Do not misuse reports or support channels or help others violate these terms.

Restrictions in this section do not limit rights that cannot lawfully be excluded, including applicable interoperability or statutory exceptions.

7. Reports and feedback

You retain any rights you have in reports, messages, or suggestions you submit. You give us a non-exclusive permission to process and use those submissions as reasonably necessary to respond, investigate, maintain, and improve VisEn. We may implement ideas or suggestions without paying compensation, while handling associated personal information according to the Privacy Policy.

Do not include information you are not entitled to share. The app does not currently provide a public posting service or learner-to-learner messaging.

8. Subscriptions and paid access

Some content and features require a subscription. The available plans may include weekly and yearly access. The app-store purchase screen shows the actual price, currency, billing period, trial or introductory terms if offered, and applicable conditions before you confirm. Availability and offers can vary by region, platform, and eligibility.

Payments are handled through Apple’s App Store or Google Play. RevenueCat helps us verify purchases and determine access. Store terms also apply. We do not collect your full payment-card details. A purchase attempt that is cancelled, pending, or unsuccessful does not establish a confirmed entitlement.

Subscriptions renew automatically unless you cancel through the store. On Apple platforms, cancel at least 24 hours before the current period ends to avoid the next renewal; the store may charge for renewal during the preceding 24 hours. On Google Play, cancel before the next renewal according to the store’s displayed terms. If a trial or introductory offer applies, it can convert to the disclosed paid subscription unless cancelled in time.

Manage or cancel your subscription in your Apple account’s Subscriptions settings or Google Play’s Payments & subscriptions settings. Signing out of VisEn, deleting its account, removing the app, or emailing support does not cancel store billing. Cancellation generally preserves access until the paid period ends, subject to store rules, refunds, and applicable law.

Restore eligible purchases through the app using the appropriate store account. Access across devices or platforms depends on the supported account and store mechanisms; a purchase on one store does not promise an independently transferable subscription on another store.

Refunds, withdrawal rights, billing disputes, and price changes are governed by the applicable store process and mandatory law. Request a refund through Apple or Google, or contact us for help locating that process. We do not exclude rights the law gives you or impose extra usage charges beyond the price you authorize. If an entitlement expires or a purchase is refunded, paid access may end.

9. Third-party services

VisEn depends on platform, sign-in, cloud, analytics, subscription, and email providers. Their terms apply to your separate relationship with them. For an App Store download, Apple’s applicable usage rules and Standard End User License Agreement govern the app license unless a valid custom agreement is supplied through the store. These service terms do not replace a store license agreement. Linked websites and platform services may change or become unavailable. Our responsibility for the service remains subject to applicable law; a link does not endorse all content on a third-party website.

10. Changes and availability

We may update the app, correct or replace content, change supported features, and perform maintenance. Some downloaded content can work offline, while downloads, purchases, account actions, and cloud operations require a connection. Keep your app and device software reasonably current.

Where a material change affects paid service, we will provide notice and any remedies required by applicable law or store rules. Nothing in these terms allows us to remove mandatory rights to conformity, refunds, or other remedies.

11. Suspension and termination

You may stop using VisEn at any time. We may restrict access where reasonably necessary to address a serious breach, abuse, security risk, or legal requirement. We will give notice and an opportunity to address the issue when appropriate and lawful. Any effect on a paid subscription remains subject to mandatory law and store rules.

12. Account and data deletion

For a linked backup account, use Settings, open the progress-backup controls, and choose Delete account. Recent sign-in is required. You can also request account or data deletion by emailing contact@visual-english.app, including when you no longer have the app or used a guest account.

The Privacy Policy’s deletion section explains what is deleted, what remains on your device, and provider processing and retention. Cloud-account deletion preserves local learning data. Deletion does not automatically cancel subscriptions, remove store transaction records, or revoke Apple or Google sign-in authorization.

13. Warranties and limitations

To the extent permitted by law, VisEn is supplied on an “as available” basis. We do not guarantee uninterrupted service, complete accuracy of learning content, recovery of unsaved progress, or a specific educational outcome.

We remain responsible for losses for which we are legally liable. To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable, losses caused by unauthorized modifications or misuse, or business losses arising from use of a service offered for personal learning. Nothing excludes or limits liability for fraud, deliberate misconduct, death or personal injury where liability cannot be excluded, or any other non-excludable liability or consumer right.

14. Complaints and intellectual property

Contact contact@visual-english.app about service complaints or suspected infringement. Identify the relevant content and explain your concern and, for a rights complaint, your authority to act. We may request information reasonably necessary to investigate. You remain free to use available legal or regulatory remedies.

15. Governing law and disputes

These terms are governed by the laws of Ukraine, except that you retain mandatory protections provided by the law of your country of habitual residence where applicable. Please contact us first if you would like us to try to resolve a concern. Disputes may be brought before a court with jurisdiction under applicable law. These terms do not impose mandatory arbitration, a class-action waiver, or a waiver of mandatory consumer jurisdiction rights.

16. Updates to these terms

We may revise these terms to reflect changes to VisEn, the law, or our operations. We will update the date and provide notice of material changes when required. Changes will not retrospectively remove rights arising before the change. If you do not agree to a change, you may stop using the service and cancel any renewal through the relevant store, without losing mandatory rights.

17. General provisions

If part of these terms is unenforceable, the remaining provisions continue to apply to the extent permitted by law. A delay in enforcing a right does not waive that right. A transfer of the service or this agreement will not reduce your mandatory rights. Notices may be provided in the app, on this website, or through contact details available for the relevant communication.

18. Contact

VisEn (Visual English)
Country: Ukraine
Email: contact@visual-english.app